Tag Archives: Customer

Chatbots to be integrated in nearly 25 percent of customer service support channels by 2020: Report

This Chatbots usage would be up from only 2 percent in 2017 according to the Gartner research. Latest News Tech on Firstpost

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T-Mobile adopts Tupl’s AI technology to make its customer care better

T-Mobile is adding some new technology to its customer care arsenal. Tupl announced today that T-Mobile is using its Automated Customer Care Resolution (ACCR) tool. The technology uses artificial intelligence (AI) to give T-Mobile customer care reps with detailed cause … Continue reading

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IBM’s Bluewolf announces a new Salesforce practice in India to help clients connect customer experience to value

The Bluewolf India Salesforce practice brings specialised Salesforce "Einstein" and IBM "Watson" resources, data scientists, business process and integration leaders Latest News Tech on Firstpost

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Airtel customer complaint about nine connections linked to her Aadhaar number goes viral; UIDAI responds

Aadhaar Twitter handle @UIDAI replied to her complaint by stating that since she is aware of the extra connections, she can lode a complaint against Airtel. Latest News Tech on Firstpost

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T-Mobile and MetroPCS top J.D. Power’s latest wireless customer care rankings

One day after OpenSignal said that T-Mobile had the fastest average LTE download speeds of major U.S. carriers, T-Mo has won another award. J.D. Power says that T-Mobile offers the best wireless customer care in its first 2018 studies. T-Mo finished … Continue reading

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T-Mobile had the highest customer satisfaction in 2017 of all U.S. carriers

T-Mobile, especially John Legere, is not afraid to let everyone know when they do something better than the other carriers. It may not surprise you to find out that T-Mobile had the best customer satisfaction in 2017. This information comes … Continue reading

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New surveys show T-Mobile had highest customer satisfaction of all U.S. carriers in 2017

T-Mobile today announced that it won out in a couple of new consumer surveys. T-Mo reports that it came out number one in Overall Customer Satisfaction and Customers: Likelihood to Recommend in surveys conducted by research firm HarrisX. The firm … Continue reading

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Belkin Halts Sales of ‘InvisiGlass Ultra’ Screen Protector for iPhone X Following Widespread Customer Complaints

Belkin has temporarily halted sales of its InvisiGlass Ultra screen protector for iPhone X after numerous complaints about it cracking way too easily. The $39.95 screen protector is no longer available to purchase from Belkin’s website or Apple’s online store … Continue reading

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Netflix Customer Support Contact Numbers (Updated)

Want to know what features are offered on Netflix? Having an issue trying to play your favorite movie? Need some assistance to upgrade your plan? Well, Netflix’s customer support is considered to be one of the best in the business. … Continue reading

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